Privacy Policy

Introduction

Host-Tracker ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website monitoring and uptime tracking services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you register an account or place an order, we may ask you to provide:

• Given name and family name
• Gender
• Country of residence and timezone
• Company name
• Email address
• Mailing address
• Phone number
• Account names for notification channels (Slack, Skype, Telegram, Facebook Messenger, and similar)

You may visit our website anonymously without providing any personal information.

How to Update Your Information

Your information can be updated at any time by signing into your account:

• Name, main contacts, country, and company name: Profile section
• Notification contacts: Contact section
• Billing information: Billing menu

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver notifications and alerts — your name, email, phone number, and messaging account details are used to send you uptime alerts, downtime reports, billing notifications, and service updates through channels you have configured. Messages are only sent to contacts explicitly confirmed by you.
• To process transactions — your name, address, email, phone number, and company name are shared with payment processing providers to complete your orders. Recurring subscription payments may be charged automatically using the same payment method.
• To personalize your experience — we use your information to tailor responses to your individual needs and preferences.
• To improve our service — we analyze usage patterns and feedback to continuously improve our website monitoring platform.
• To provide customer support — your information helps us respond effectively to your support requests.
• To send service communications — the email address you provide may be used to send transactional emails, order updates, and occasional product or service news. You may opt out of marketing communications at any time.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described in this policy.

Data Sharing & Third Parties

We may share your information with trusted third parties in the following circumstances:

• Message delivery providers (SMS gateways, mobile carriers) — to deliver alerts and notifications you have configured.
• Payment processors — to handle billing and subscription payments.
• Infrastructure and hosting providers — who assist in operating our platform and are bound by confidentiality agreements.
• Legal compliance — we may disclose your information when required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of Host-Tracker, our customers, or others.

In the unlikely event of an unencrypted data breach, we will notify every affected customer within 72 hours of becoming aware of the breach.

Data Retention

We retain personal data for as long as necessary to provide our services:

• Trial accounts — data is retained for 3 months after the trial period expires.
• Paid subscriptions — data is retained for 2 years after the paid period ends, to allow renewal without loss of monitoring history.
• Free (permanent) accounts — data may be retained indefinitely, as it is difficult to determine whether free users are still active.

You may request deletion of your data at any time (see "Your Rights" below).

Data Security

We take the security of your personal information seriously and implement industry-standard safeguards, including:

• Secure, encrypted data transmission via SSL/TLS technology.
• Encrypted storage of sensitive data in access-controlled systems.
• Regular security reviews and up-to-date security policies applied at our datacenter.

We comply with the General Data Protection Regulation GDPR.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data ("right to be forgotten").
• Right to data portability — request your data in a machine-readable format to transfer to another service.
• Right to restrict processing — request that we limit how we use your data.
• Right to object — object to processing of your data for certain purposes.

To exercise any of these rights, please contact our support team at ht2support@host-tracker.com. We will respond within 5 business days.

Cookies

We use cookies — small files that a site or service provider transfers to your device through your web browser (if you allow) — to enable our systems to recognize your browser and remember certain preferences.

We use cookies to:

• Understand and save your preferences for future visits.
• Maintain your session when you are logged in.
• Analyze site traffic and usage patterns to improve our service.

You can choose to disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.

California Online Privacy Protection Act (CalOPPA)

We comply with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.

All California residents may review and update their personal information at any time by logging into their account and visiting the Profile page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our support team at ht2support@host-tracker.com.