Downtime
Downtime Downtime is when your site does not work. It's really bad.

Downtime is when your site does not work. If the site does not work - you'll not get any benefits from its existence. Downtime is opposite to uptime. There could be various reasons why a site does not work. Most usual cases: problems with server, server overload, application error, network problems and so on. The first step of fixing en error is detecting. There are special instruments, called website monitoring services, which may check sites for errors over the time. Such tools help you to detect error and provide primary analysis of its reasons. Also, usually some information could be found in server logs. If you have access to them, you should review. If not - ask your hosting company to provide them. Detecting of errors may help you to evaluate the reliability of your site and hosting.

  • CM.Glossary.WebsiteMonitoring
  • CM.Glossary.Uptime
  • CM.Glossary.WebHosting
  • CM.Glossary.Availability
more glossary
"

I was informed when my site was down in a timely manner. Saved me lots of downtime and loosing traffic.

"
- Fey.
How to get alerts from HostTracker

In today’s high speed, high pressure and high-stress world it’s utterly important to keep up with things going on with your website. Being well-informed means being in the know of how speedily the monitoring service can contact you - as how will you save the world if you don’t know what’s happened in time?

In today’s high speed, high pressure and high-stress world it’s utterly important to keep up with things going on with your website. Being well-informed means being in the know of how speedily the monitoring service can contact you - as how will you save the world if you don’t know what’s happened in time? HostTracker gives you this unique opportunity to be the first to find out when your website goes down or stops functioning the way it should.

However, there are a couple of factors to keep in mind. All issues – especially serious ones - need to be clearly prioritized. By far, keeping up with all warning notices without managing their preferences beforehand can be really challenging. Chances are, that at some time in your life, you’ll simply get your mail drowned in the notification spam.

In light of this, HostTracker provides a set of default notification preferences. Generally, they are split up into three categories:

  • Short-term issues - the alert is not sent at all;

  • Major issues – the administrator is notified right away.

  • Long-term issues – the manager is notified right away.

If your website falls into one of these three groups, HostTracker emails you at once. There are many ways you could configure HostTracker to send notifications out. The direct message notifications could be sent via e-mail, SMS, Skype, Viber, Hangouts, Telegram or Slack. It’s up to you to choose which method (methods) you want to use. Rather, if you have your phone number attached to your HostTracker account you can also turn on SMS or voice call notifications. HostTracker values its customers' time above all else and provides notification scheduling as well. Therefore, you won’t be annoyed with your phone buzzing all night long, as well as, you’ll get your notifications in small doses in time throughout the day.

Additionally, there are several sub-categories based on following events:

  • If the website experiences some performance problems;

  • If the website is offline;

  • If the website is back online or performance problems have been successfully sorted out.

Whilst the first and third options are clear to understand, the second is likely pretty vague. So when can you expect your alerts on the second occasion? HostTracker will drop you multiple timely alerts every time when the check is unsuccessful – note, we consider only confirmed minor/major problems.

The system work is organized in such a brilliant way, that every responsible person for the website well-being happens to be protected from being spammed by multiple unimportant notifications or reminders, and get them only on the serious events. For example, suppose your website is managed by both the administrator and manager, and is currently offline. In that case: first, the e-mail will be sent directly to the administrator; second, after quarter an hour the administrator will receive the direct SMS notification; third, if that situation does not change after more than an hour, the SMS will be sent to the manager, to boot. Sounds ideal, isn’t it? While it may be ample for your needs, HostTracker offers one more feature – Time of activity - in order to help you solve your problems in a much more quick and efficient way.

One reason why using Time of activity option is of interest to our clients is that they could enjoy a good night sleep without worrying whether their shift administrator will miss an important alert. By the way, all outlined options are fully-customizable.

As a customer-oriented company, we provide not only different useful tools for smooth website life online but also lend an air of ‘peace and relaxation’ to our customers – they are not stressed out by annoying ongoing notifications. Various settings allow our customers to clearly define and assign roles and responsibilities for team members, collaborate better and ultimately, have an overview of the whole website performance and keep track of the all technical difficulties they experience with their website. 100% customer satisfaction is our goal.



 

more blog
Thank you for feedback!
 
Sign In
Sign Up
Prices & packages
Our monitoring network
Home > Blog > about_ht

The main feature of HostTracker monitoring service is the regular checks of web sites with monitoring intervals from 1 minute. Moreover, the HostTracker’s dedicated global monitoring checkpoints network currently includes more than 140 servers all over the world.

The main feature of HostTracker monitoring service is the regular checks of websites with monitoring intervals from 1 minute. Moreover, the HostTracker’s dedicated global monitoring checkpoints network currently includes more than 140 servers all over the world.

Each test is simulating the visit of a real user. If this imaginary visitor is able to load the site – everything is ok, otherwise – the site is revised again by a certain algorithm (just to be sure). Then, if an error was identified, it is recorded in the database and the notification of unavailability is sent. This is the easiest way to check the site’s availability. If you are interested, HostTracker has a great deal of more sophisticated tests to offer.

Types of tools for web accessibility evaluation

Here are some quick checks you can start with immediately that will move your web site toward better accessibility. It is worth noting that these checks support different protocols.

For example:

  • HTTP - this is an ordinary request, which is obtained from the user's browser.
  • Ping – helps to test site or server network connectivity. 
  • TCP-port - tests the site-to-application connectivity.
  • Database Check - a health check which can ensure that the web server can connect to the database and can also help in monitoring of other vital features. For those seeking a possibility to check the data on the page, there is a content check function. In this case, the virtual client is not just logging in, but also looking for the presence or absence of certain words and phrases. This feature helps you to detect whether some important section of the text has been lost. Moreover, it helps you to spot any mistakes on the page at once.
  • With HostTracker service you can also monitor the response and loading time of your web site. Furthermore, the corresponding data is being written to the inspection logs.

Armed with all these tests, you’ll be eager to collect extensive and thorough information about your web site. You’ll be entitled to know when, why and how did your web site stop working. For example, when the network, server or web site itself are down. Moreover, by using HostTracker, you can immediately detect when web site performance goes down and omit causing any inconveniences for your users. Or even more – you can easily recognize when some data isn’t regularly retrieved from the database. All these tools can help you pinpoint and rectify performance and speed issues with any publicly available web site. It, definitely, saves your time! And, in this case, downtime is small.

Interesting fact:

Almost all HostTracker’s customers are eager to reach 99% or higher uptime. By the way, the data from this service could be a good support in your future confrontations with hosting partner. Truly, many HostTracker’s customers have found a reliable web hosting partner or made him fulfill all promises and commitments according to the contract.

  • HostTracker provides options for monitoring the domain and SSL certificate expiry dates. This problem seems to be handled easily, as the registrar sends alert notifications, but history provides plenty of notification neglect examples.  Dropping the domain name is a widely spread problem. Actually, Microsoft has encountered it twice.
  • Also HostTracker is one of the best resources that can help to find out if your IPs or domains are on some SPAM-database (so called DNSBL). Apparently, if it seems that you're engaged in spamming or other unwanted online behaviour, your IPs or domain could get blacklisted and blocked. The blacklist usually contains email servers suspected of spreading spam or servers that have been infested with some nasty malware etc. 

Most Internet service providers and web servers use these blacklists to detect IPs linked to computers with pervading spam or unwanted activity. And the problem is: you can be blacklisted accidentally and be unaware about it. If it happens, your rankings will go down or disappear entirely. You can be truly innocent of any deliberate wrongdoing and still be on the list. For example, if you share your web hosting with someone unreliable. With this monitoring function you can be always aware if your company’s domain name is blacklisted and be ready to deal with it. You're likely to come across contacting the list by email or passing through some sort of automatic procedures in order to prove that you are not a robot when you’ll be trying to get off a blacklist.

HostTracker service settings

All above-mentioned checks teem with the wide variety of options:

  • Maintenance planning and scheduling – allows you, for instance, not to catch the errors during the server upgrade period.
  • Checks from a particular location- as outlined above, there is a huge network of global monitoring checkpoints, and it is possible to choose only regions with potential clientele:

  • Delay alerts – this option will postpone alert notifications for a specified time span; manage notifications in line with the importance of issues; control the life cycle of both alerts and their notifications.

As regards alert notifications option, clients will find themselves spoiled for choice. HostTracker provides notifications via e-mail, SMS and, by extension, via Skype, Hangouts and voice call. The most striking one - POST request. There is a possibility to send a request to a specific web server (e.g. to restart the web site automatically).

HostTracker service has an API, which allows pieces of software to interact. It is considered as a contract provided by one piece of computer software to another.

The next HostTracker’s advantage is that the service doesn’t require a lot of system resources (e.g. installation any client software). Almost all features are operating using cloud services, and can be configured with only HostTracker’s web site tools. And service settings, definitely, won’t take much time!

Generally speaking, the service is still being developed, as well as, the monitoring network expands, new tools pop up and so on. Considering new tools, they are being developed in response to the requests made by clients. Please don’t hesitate to contact HostTracker’s admins if you have any further suggestions about extra tools which yet aren’t provided by the service.

Share:
Send to Twitter Send to Facebook Send to LinkedIn Share on Google+
Blogs:
HostTracker blog HostTracker page on Facebook