Downtime
Downtime Downtime is when your site does not work. It's really bad.

Downtime is when your site does not work. If the site does not work - you'll not get any benefits from its existence. Downtime is opposite to uptime. There could be various reasons why a site does not work. Most usual cases: problems with server, server overload, application error, network problems and so on. The first step of fixing en error is detecting. There are special instruments, called website monitoring services, which may check sites for errors over the time. Such tools help you to detect error and provide primary analysis of its reasons. Also, usually some information could be found in server logs. If you have access to them, you should review. If not - ask your hosting company to provide them. Detecting of errors may help you to evaluate the reliability of your site and hosting.

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"

I was informed when my site was down in a timely manner. Saved me lots of downtime and loosing traffic.

"
- Fey.
How to get alerts from HostTracker

In today’s high speed, high pressure and high-stress world it’s utterly important to keep up with things going on with your website. Being well-informed means being in the know of how speedily the monitoring service can contact you - as how will you save the world if you don’t know what’s happened in time?

In today’s high speed, high pressure and high-stress world it’s utterly important to keep up with things going on with your website. Being well-informed means being in the know of how speedily the monitoring service can contact you - as how will you save the world if you don’t know what’s happened in time? HostTracker gives you this unique opportunity to be the first to find out when your website goes down or stops functioning the way it should.

However, there are a couple of factors to keep in mind. All issues – especially serious ones - need to be clearly prioritized. By far, keeping up with all warning notices without managing their preferences beforehand can be really challenging. Chances are, that at some time in your life, you’ll simply get your mail drowned in the notification spam.

In light of this, HostTracker provides a set of default notification preferences. Generally, they are split up into three categories:

  • Short-term issues - the alert is not sent at all;

  • Major issues – the administrator is notified right away.

  • Long-term issues – the manager is notified right away.

If your website falls into one of these three groups, HostTracker emails you at once. There are many ways you could configure HostTracker to send notifications out. The direct message notifications could be sent via e-mail, SMS, Skype, Viber, Hangouts, Telegram or Slack. It’s up to you to choose which method (methods) you want to use. Rather, if you have your phone number attached to your HostTracker account you can also turn on SMS or voice call notifications. HostTracker values its customers' time above all else and provides notification scheduling as well. Therefore, you won’t be annoyed with your phone buzzing all night long, as well as, you’ll get your notifications in small doses in time throughout the day.

Additionally, there are several sub-categories based on following events:

  • If the website experiences some performance problems;

  • If the website is offline;

  • If the website is back online or performance problems have been successfully sorted out.

Whilst the first and third options are clear to understand, the second is likely pretty vague. So when can you expect your alerts on the second occasion? HostTracker will drop you multiple timely alerts every time when the check is unsuccessful – note, we consider only confirmed minor/major problems.

The system work is organized in such a brilliant way, that every responsible person for the website well-being happens to be protected from being spammed by multiple unimportant notifications or reminders, and get them only on the serious events. For example, suppose your website is managed by both the administrator and manager, and is currently offline. In that case: first, the e-mail will be sent directly to the administrator; second, after quarter an hour the administrator will receive the direct SMS notification; third, if that situation does not change after more than an hour, the SMS will be sent to the manager, to boot. Sounds ideal, isn’t it? While it may be ample for your needs, HostTracker offers one more feature – Time of activity - in order to help you solve your problems in a much more quick and efficient way.

One reason why using Time of activity option is of interest to our clients is that they could enjoy a good night sleep without worrying whether their shift administrator will miss an important alert. By the way, all outlined options are fully-customizable.

As a customer-oriented company, we provide not only different useful tools for smooth website life online but also lend an air of ‘peace and relaxation’ to our customers – they are not stressed out by annoying ongoing notifications. Various settings allow our customers to clearly define and assign roles and responsibilities for team members, collaborate better and ultimately, have an overview of the whole website performance and keep track of the all technical difficulties they experience with their website. 100% customer satisfaction is our goal.



 

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Home > Blog > Escalatios

As many people know, HostTracker is a sites efficiency monitoring system. One of its main functions is to notify the user of any problems promptly. The efficiency of the notifications and the acceptable level of “detalization” are important. If you send alerts at each “sneeze”, the person will not find the important information in this flow...

I was woken up by an SMS at three a.m.
My site dropped for three minutes, and it raised back itself.
But I could not go back to sleep.

True-life story

As many people know, HostTracker is a sites efficiency monitoring system. One of its main functions is to notify the user of any problems promptly. The efficiency of the notifications and the acceptable level of “detalization” are important. If you send alerts at each “sneeze”, the person will not find the important information in this flow.

We have provided several mechanisms that will help the right people to get the necessary notifications:

  • Separation of the notifications into several groups according to their criticality;
  • No notifications at short-term failures;
  • Report the problem to the manager promptly;
  • Report a prolonged failure to the administration;
  • Use the free alerts first – email, gtalk, and then the paid ones – SMS or phone call;
  • At the contact level – set the working time when this contact should receive the alerts.

There are three types of notifications:

  • The website has “dropped”;
  • The website is still “down”;
  • The website “rose

The “dropped” and “rose” are clear. The notifications “site is still down” are sent at each test fail, but only at the confirmed drops. The fails confirmation algorithm was described in the article “False alerts exclusion”

For each site-contact pair you may enable or disable the appropriate notification type. The setting can be located in the contact properties as well as in the general “matrix” at the “Notifications subscribtion” page.

Escalation and the notifications detalization level.

Suppose, two people are responsible for the site:

  • Administrator
  • Manager

Let's try to implement the following scenario:

  • In the event of a “drop” we want to send an email message to the administrator immediately;
  • If the site does not rise within 15 minutes, we send an SMS to the administrator;
  • If the site is “down” for more than an hour, then we send an SMS to the manager.

Adding the contacts for the users. While adding, draw attention to the “Notification Delay” window.

We appear to have three contacts with the following delays:

  • Administrator (email) – no delay;
  • Administrator (SMS) – 15 minutes delay;
  • Manager (SMS) – 1 hour delay.

According to this configuration the administrator will get all the failures notifications to the email, but SMS notifications will be sent only if the site is “down” for more then 15 minutes. The manager will receive only SMS about major failures lasting more than an hour. Setting up the contact working schedule

Suppose that one administrator can not cope, and we hired one more administrator. The first one works during the first half of the week, the second one works during the second half. Accordingly the notifications should be sent to the administrator “on duty” To set this scenario the window “Set the contact working hours” is used in the contact settings.

In this case the first administrator will receive the SMS notifications from Monday to Thursday inclusive. Additionally, you may divide the notification for different employees according to the time of day, for example appointing day and night administrators.

Conclusions: with the help of relatively simple mechanisms we may cover most notifications fine-tune user scenarios.

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