Quick Start Guide
Quick Start GuideStart using HostTracker in 5 minutes

1. SignUp and fill the Profile

2. Enter your sites for checking
Create monitoring task

3. Set monitoring parameters
Set monitoring parameters

4. Register contacts for alerts and reports
Create contact for alerts and reports

5. Subscribe for alerts
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6. Subscribe for reports
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7. When the Free Trial expires, subscribe to a permanent package
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In case of any questions, write us to ht2support@host-tracker.com

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  • CM.Glossary.Uptime
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Very usefull service, helps us to monitor activity of our sites.

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- A.
Escalations. Typical scenarios

As many people know, HostTracker is a sites efficiency monitoring system. One of its main functions is to notify the user of any problems promptly. The efficiency of the notifications and the acceptable level of “detalization” are important. If you send alerts at each “sneeze”, the person will not find the important information in this flow...

I was woken up by an SMS at three a.m.
My site dropped for three minutes, and it raised back itself.
But I could not go back to sleep.

True-life story

As many people know, HostTracker is a sites efficiency monitoring system. One of its main functions is to notify the user of any problems promptly. The efficiency of the notifications and the acceptable level of “detalization” are important. If you send alerts at each “sneeze”, the person will not find the important information in this flow.

We have provided several mechanisms that will help the right people to get the necessary notifications:

  • Separation of the notifications into several groups according to their criticality;
  • No notifications at short-term failures;
  • Report the problem to the manager promptly;
  • Report a prolonged failure to the administration;
  • Use the free alerts first – email, gtalk, and then the paid ones – SMS or phone call;
  • At the contact level – set the working time when this contact should receive the alerts.

There are three types of notifications:

  • The website has “dropped”;
  • The website is still “down”;
  • The website “rose

The “dropped” and “rose” are clear. The notifications “site is still down” are sent at each test fail, but only at the confirmed drops. The fails confirmation algorithm was described in the article “False alerts exclusion”

For each site-contact pair you may enable or disable the appropriate notification type. The setting can be located in the contact properties as well as in the general “matrix” at the “Notifications subscribtion” page.

Escalation and the notifications detalization level.

Suppose, two people are responsible for the site:

  • Administrator
  • Manager

Let's try to implement the following scenario:

  • In the event of a “drop” we want to send an email message to the administrator immediately;
  • If the site does not rise within 15 minutes, we send an SMS to the administrator;
  • If the site is “down” for more than an hour, then we send an SMS to the manager.

Adding the contacts for the users. While adding, draw attention to the “Notification Delay” window.

We appear to have three contacts with the following delays:

  • Administrator (email) – no delay;
  • Administrator (SMS) – 15 minutes delay;
  • Manager (SMS) – 1 hour delay.

According to this configuration the administrator will get all the failures notifications to the email, but SMS notifications will be sent only if the site is “down” for more then 15 minutes. The manager will receive only SMS about major failures lasting more than an hour. Setting up the contact working schedule

Suppose that one administrator can not cope, and we hired one more administrator. The first one works during the first half of the week, the second one works during the second half. Accordingly the notifications should be sent to the administrator “on duty” To set this scenario the window “Set the contact working hours” is used in the contact settings.

In this case the first administrator will receive the SMS notifications from Monday to Thursday inclusive. Additionally, you may divide the notification for different employees according to the time of day, for example appointing day and night administrators.

Conclusions: with the help of relatively simple mechanisms we may cover most notifications fine-tune user scenarios.

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HostTracker offers numerous simple-yet-powerful instruments to keep your website running smoothly. That implies it delivers deep insight into server resource parameters such as CPU, RAM and HDD. Read on to find out more about “Monitor CPU, RAM, HDD” tool, and why you should adopt it.

HostTracker offers numerous simple-yet-powerful instruments to keep your website running smoothly. That implies it delivers deep insight into server resource parameters such as CPU, RAM and HDD. How does it work? Starting at collecting statistics, cloud-based service lets you know at once about CPU, memory and disk space usage issues and provides the way to speed up your server performance. Read on to find out more about “Monitor CPU, RAM, HDD” tool, and why you should adopt it.

Who are your neighbours?

Nowadays there are many services and tools around that can help with all sorts of server issues. For Windows and * Nix you can find special scripts that are very easily installed. However, the sets may vary depending on the server configuration. For example, if your server doesn’t support some basic functions, one way to deal with this - to create a script based on the tools provided, which will convert the data output in a specific format for further system manipulation.

But let’s not forget about server virtualization. Virtual hosting has been into trend for a couple of years and boasts numerous advantages over resource management. If this is your thing, then “Monitor CPU, RAM, HDD” function from HostTracker will definitely come in handy for you.

Sometimes it can be hundreds of different websites simultaneously hosted on a single server. Therefore, server may get easily overloaded or stop working properly. With “Monitor CPU, RAM, HDD”, you’ll be able to strengthen your server performance against some common causes of overload and spot out your “load hungry” neighbours. It’s worth noting - one of the biggest drawbacks of shared hosting is that your server IP can end up being blacklisted due to the dynamic allocation. In essence, if your neighbour’s IP from your IP block is currently suspected of hosting illegal content, your IP address can get into a blacklist as well. That’s why it’s crucial to keep a constant watch over bad neighbours to ensure that your business reputation is safe.

Rapid increase in the CPU load, memory and disk space usage may indicate that your web server has been infected. "Monitor CPU, RAM, HDD" can help you in this regard and protect the security of your resources.

User-friendly interface and other advantages

With our user-friendly and responsive interface all information about your server performance and settings is a stone’s throw from you. Therefore, for example, the needed script should be downloaded and run once only by the responsible administrator, subsequently - all actions can be specified using HostTracker’s account. Moreover, our cloud-based website monitoring service provides a wealth of different checks to choose, from HTTP and Ping tests, to database and server  parameters checks - all these let you gather the most complete information about your resource performance for further thorough and accurate analysis.

Additionally, HostTracker has a wide variety of notification types to offer ranging from Viber to Telegram. It also provides the ways to customize your own group of contacts for notification as well as pinpoint short outages. As regards statistics – it is available anytime you want:

In particular, the screenshot illustrates that the server CPU load hasn’t exceeded a specified threshold of 90% during the day. However, the value of this parameter has fluctuated over the period. It shows that, most of the website visits are during the day, that’s why the CPU level is lower at night.

API and Post-requests are up for grabs too - you can freely set the automatic server reboot, cache clearing etc.

We are always open to new ideas and suggestions whether relating to existing instruments, or submitted by technically-minded and creative people.

 

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