Ping (ICMP)
Ping (ICMP) Ping is request message for protocol ICMP.

Ping is request message for ICMP (stands for Internet Control Message Protocol). This protocol is used by different network devices to check if a service or a device is available. Usually it is used for network diagnostics.

Ping monitoring allows you to keep an eye on your network infrastructure. Ping failure means broken connection to a network entity. It is handy to use Ping together with HTTP monitoring. In this case, you get additional information - for example, you know if the error is site-related, or the whole server has gone down. However, sometimes ICMP could be blocked for incoming requests, in order to prevent ddos attacks.

  • CM.Glossary.WebsiteMonitoring
  • CM.Glossary.Downtime
  • CM.Glossary.DistributedMonitoring
  • CM.Glossary.HTTP
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We use the service to be always aware of the case when on our website. A message on the mobile allows us to directly act at the right time to reduce costs. Very good service for any business.

- Spyros
Uptime and website monitoring

Website monitoring is a process of supervision over the performance of the site. HostTracker is a powerful tool which serves that purpose.

Website monitoring is a process of supervision over the performance of the site. Usually it is used to keep an eye on commercial sites or other pages for which high availability is very important.

Companies, which provide website monitoring services, let their clients to check a website, a server, port or other available from the Internet entity. The responses are collected and analyzed. Usually, the monitoring is performed from different locations, distributed over the whole world or the specific continent or country. Such monitoring is called distributed monitoringand helps to detect network-related issues as well as site or server-related. Also, distributed monitoring often makes possible to analyze the site performance from the places which are close to the real customers, instead of some distant locations which could have high latencies. The collected information could be found in a different form: email reports, graphs and different smart dependencies, to help the client to get a comprehensive view of the site's performance. Parameters like load time, speed and others can help to optimize the site performance. In case of critical error, monitoring services use variety of notification methods to deliver the alert to the client: SMS, voice call, instant messengers, email and others. This, together with immediate diagnostics, helps responsible persons like server administrators or developers to fix the site as soon as possible and minimize the duration of the failure.

Why is this important? For commercial sites, working time is proportional to their income. Roughly speaking, 2 hours of failure per day means that 1/12 part of the potential clients are lost. Even more - loyal customers also can find a more reliable competitor in case they can not receive their services/goods when they want. For other types of sites, like government, educational, NGO this is very important too. If people can't find the information fast, they'll find another source. Some parameters like site speed are important for search engines, others - database connectivity, for example - can greatly affect the convenience of usage of the site. Monitoring of some internal values like CPU load, memory consumption and disk space are important for administrators in order to prevent performance degradation. Another important purpose is verification of SLA (service-level agreement) of hosting provider. For technical issues, no site can be available 100% of time during long enough period. Sometimes servers are rebooted, updated or upgraded. So each hosting provider guarantee some specific value, which is called uptime, that shows how long can a site be down for technical reasons. Uptime is usually measured in percent. In this table it is shown for how long a site could be down for each uptime value:

  • 90%          876 hours
  • 95%          438 hours
  • 99%          87,5 hours
  • 99.9%       8 hours 45 minutes
  • 99.99%     52,5 minutes
  • 99.999%   5 minutes 15 seconds

If the real site performance does not correspond to SLA, it could be a reason for claim and refund request. Also, it can help the customers to select the best hosting for their needs.

Monitoring companies often provide some additional services, like vulnerability check, virus scanning, domain and certificate expiration check and many others, in order to make a useful product for their customers.

Different ways to monitor

The monitoring, based on the purpose, can be performed in several ways. Internal monitoring tools require some software to be installed into the monitored system, for example, corporate network. It helps to detect network issues, system performance and exclude or catch hardware and performance issues. External monitoring is performed from outside. It's purpose is check the availability and performance of the system by the third-party's eyes. Real user monitoring is external monitoring which simulates the real visitor of a site. Depending on complexity, such monitoring can analyze the page loading, content, sometimes - even design problems. Most advanced monitoring can offer its client to create a scenario for a visitor. This is called transaction monitoring and can perform some steps one-by-one: like load the page, navigate through menu, make a purchase. Passive monitoring is performed by a code which is integrated into the website code and sends specific information to the collector server each time the page is loaded. It helps to analyze customers actions on the site and analyze the traffic.

Monitoring services usually support different check protocols, and can monitor not only the websites, but also other entities like a file servers, mail servers, specific ports etc. Depending on task, monitoring interval can vary from several seconds to once per day.

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HostTracker gives you a unique opportunity to take an ultimate control over your website and increase its performance to new levels. Our service features lots of different handy tools that will let you monitor your website activity constantly and be the very first to know when you need to take actions...

In today’s fast-paced tech-savvy world, having a quality website monitoring service in place is a must to achieve top website speed, performance, and subsequent business success. HostTracker gives you a unique opportunity to take an ultimate control over your website and increase its performance to new levels. Our service features lots of different handy tools that will let you monitor your website activity constantly and be the very first to know when you need to take actions. All critical information will be brought directly to you through email, SMS or voice call, or via direct message on Viber, Skype, Hangouts, Telegram or Slack. All you need to do is decide how, when and where you want to receive these alert notifications. With our service on board, you will say goodbye to those pesky website problems caused by your hosting company, DDoS attacks and missed domain (SSL Certificate) renewal.

The nasty reality of expired domains

Here are a few reasons why dropping a domain name, even if it is fast recovered, is not a good idea:

  1. A heavy drop in search engine rankings and coming traffic.

  2. Undermined credibility. When it comes to domains there’s nothing worse than your domain name taken by others and used for malicious purposes. Yep, you got it right, domain hijacking is real! And once you’ve got your domain expired, you become very vulnerable to this kind of threat, yet you can’t guarantee safe user experience. This means you risk to lose your customer info, brand reputation, and money as well. Well, but that’s not all… What about your potential customers? Few would disagree that another important reason why many people are prone to abandon the particular website is its accessibility. No doubt, no one likes to wait. And if it comes to making a purchase online your potential customer will wait only 3 minutes prior to leave and never come back.

  3. Financial losses. Say, you’re the loyal client of particular bank or stock exchange, you’ll be definitely really upset to discover that you can’t check your financial info as the service seems to be down. Truly, the Internet is littered with tragic examples of how big companies including banks dropped domains and run into financial trouble because of that.

Let’s take a second to think about how hard it is to stay on track with the domain expiration. Actually, it's not quite that easy at all. Suppose you’ve got about 100-300 websites and even more email addresses. Moreover, every day you’ve got your Inbox bombarded with tons of different emails. Obviously, it’s really easy to scroll on some important information such as a reminder from your registrar in such a hectic situation.

If you don’t want to curse God for your memory lapses, consider jumping into some of the awesome monitoring tools like Domain expiration from HostTracker. With this tool in place, you won’t need to rely on your registrar. As you will be notified 30, 7 and 1 days before (and even after) the expiration of your domain by email or direct message.

Enabling notifications

Here are 5 simple steps to set HostTracker for sending you alerts of the impending domain expiration:

  1. Sign in.
  2. Upon successful login, navigate to Add check -> Domain expiration.

      3.  Enter your domain name or click on Add list if you have multiple domain names.

      4.  Click on the check boxes to select the contacts for notifications.

      5.  Click on Save when complete.

If you have Business or Enterprise packages, you’re opted to activate the domain/SSL expiration alert notifications for existing monitoring tasks.

Our service is still developing so should you have any questions, concerns or any comments to share, feel free to email our Support Team. You can also find us on Twitter, Facebook or Google+.

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