Twilio outage on October 16, 2026: On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console
Twilio reported an incident affecting Twilio for 11 minutes on 16 October 2026, from 23:47 to 23:58 UTC.
Resolved
Official incident reported by Twilio
- Started
- 23:47
- 16 Oct 2026 UTC
- Resolved
- 23:58
- 16 Oct 2026 UTC
- Duration
- 11m
- 11 minutes
- Impact
- -
- as rated by Twilio
- Updates
- 2
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console
-
Official
Investigating
Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
-
Official
Resolved
We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
Does your product depend on Twilio?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.