Twilio outage on October 28, 2026: Link Shortening Redirect Errors on Branded Domains

Twilio reported an incident affecting Twilio for 51 minutes on 28 October 2026, from 23:44 to 00:35 UTC.

www.twilio.com All times UTC

Resolved

Official incident reported by Twilio

Started: 23:44; 28 Oct 2026 UTC
Resolved: 00:35; 29 Oct 2026 UTC
Duration: 51m; 51 minutes
Impact: Minor; as rated by Twilio
Updates: 4; posted by Twilio

Timeline

All times UTC.

Official incident from Twilio

Link Shortening Redirect Errors on Branded Domains

Resolved Minor impact 28 Oct 2026 23:44 UTC View on Twilio's status page

28 Oct 23:44 Official
Investigating
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
28 Oct 23:45 Official
Investigating
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
29 Oct 00:07 Official
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
29 Oct 00:35 Official
Resolved
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.

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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.