Twilio outage on October 28, 2026: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Twilio has reported an incident affecting Twilio since 12:14 UTC on 28 October 2026 (4 hours 13 minutes so far).
Open
Official incident reported by Twilio
- Started
- 12:14
- 28 Oct 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 4h 13m
- 4 hours 13 minutes so far
- Impact
- Minor
- as rated by Twilio
- Updates
- 3
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
-
Official
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
-
Official
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
-
Official
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.