Twilio outage on October 22, 2026: Issue with Realtime Transcriptions and Deepgram
Twilio reported an incident affecting Twilio for 1 hour 36 minutes on 22 October 2026, from 16:32 to 18:08 UTC.
Resolved
Official incident reported by Twilio
- Started
- 16:32
- 22 Oct 2026 UTC
- Resolved
- 18:08
- 22 Oct 2026 UTC
- Duration
- 1h 36m
- 1 hour 36 minutes
- Impact
- -
- as rated by Twilio
- Updates
- 3
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Issue with Realtime Transcriptions and Deepgram
-
Official
Investigating
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
-
Official
Monitoring
We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
-
Official
Resolved
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.