Twilio outage on October 19, 2026: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal
Twilio reported an incident affecting Twilio for 7 hours 26 minutes on 19 October 2026, from 15:06 to 22:31 UTC.
Resolved
Official incident reported by Twilio
- Started
- 15:06
- 19 Oct 2026 UTC
- Resolved
- 22:31
- 19 Oct 2026 UTC
- Duration
- 7h 26m
- 7 hours 26 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 6
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal
-
Official
Investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
Official
Investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
Official
Investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
-
Official
Identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Official
Monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
Official
Resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
Does your product depend on Twilio?
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You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.