Twilio outage on November 2, 2026: Some Customers May Have Incorrect Balances Reflected on Their Account
Twilio has reported an incident affecting Twilio since 16:37 UTC on 2 November 2026 (2 hours 39 minutes so far).
Open
Official incident reported by Twilio
- Started
- 16:37
- 2 Nov 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 2h 39m
- 2 hours 39 minutes so far
- Impact
- Minor
- as rated by Twilio
- Updates
- 3
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Some Customers May Have Incorrect Balances Reflected on Their Account
-
Official
Investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
-
Official
Investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
-
Official
Investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.