Twilio outage on November 4, 2026: Search Delays on Enterprise Knowledge
Twilio has reported an incident affecting Twilio since 18:20 UTC on 4 November 2026 (3 hours 41 minutes so far).
Open
Official incident reported by Twilio
- Started
- 18:20
- 4 Nov 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 3h 41m
- 3 hours 41 minutes so far
- Impact
- Minor
- as rated by Twilio
- Updates
- 4
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Search Delays on Enterprise Knowledge
-
Official
Investigating
We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
Official
Investigating
We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
-
Official
Monitoring
Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
-
Official
Monitoring
Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
Does your product depend on Twilio?
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You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.