Twilio outage on October 21, 2026: Customer's Unable to Create New Requests for Hosting and Porting
Twilio reported an incident affecting Twilio for 1 hour 53 minutes on 21 October 2026, from 15:07 to 17:00 UTC.
Resolved
Official incident reported by Twilio
- Started
- 15:07
- 21 Oct 2026 UTC
- Resolved
- 17:00
- 21 Oct 2026 UTC
- Duration
- 1h 53m
- 1 hour 53 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 4
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Customer's Unable to Create New Requests for Hosting and Porting
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Official
Investigating
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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Official
Identified
Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Official
Monitoring
We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
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Official
Resolved
We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
Does your product depend on Twilio?
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.