Twilio outage on October 16, 2026: Delayed A2P Campaign Approvals

Twilio reported an incident affecting Twilio for 5 hours 36 minutes on 16 October 2026, from 17:24 to 23:00 UTC.

www.twilio.com All times UTC

Resolved

Official incident reported by Twilio

Started: 17:24; 16 Oct 2026 UTC
Resolved: 23:00; 16 Oct 2026 UTC
Duration: 5h 36m; 5 hours 36 minutes
Impact: Minor; as rated by Twilio
Updates: 6; posted by Twilio

Timeline

All times UTC.

Official incident from Twilio

Delayed A2P Campaign Approvals

Resolved Minor impact 16 Oct 2026 17:24 UTC View on Twilio's status page

17:24 Official
Investigating
Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
17:33 Official
Investigating
Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.
18:33 Official
Identified
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.
20:30 Official
Identified
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.
22:32 Official
Monitoring
A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
23:00 Official
Resolved
The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.

"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.

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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.