Twilio outage on October 24, 2026: Azure Marketplace SendGrid Customers Experiencing Account Management Issues
Twilio reported an incident affecting Twilio for 50 minutes on 24 October 2026, from 22:04 to 22:54 UTC.
Resolved
Official incident reported by Twilio
- Started
- 22:04
- 24 Oct 2026 UTC
- Resolved
- 22:54
- 24 Oct 2026 UTC
- Duration
- 50m
- 50 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 3
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Azure Marketplace SendGrid Customers Experiencing Account Management Issues
-
Official
Investigating
Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
-
Official
Monitoring
Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
-
Official
Resolved
SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
Does your product depend on Twilio?
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You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.