Twilio outage on November 10, 2026: Email Template Editor Issues
Twilio has reported an incident affecting Twilio since 21:32 UTC on 10 November 2026 (1 hour 18 minutes so far).
Open
Official incident reported by Twilio
- Started
- 21:32
- 10 Nov 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 1h 18m
- 1 hour 18 minutes so far
- Impact
- Minor
- as rated by Twilio
- Updates
- 3
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Email Template Editor Issues
-
Official
Investigating
We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
-
Official
Identified
We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
-
Official
Monitoring
Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.