Twilio outage on October 20, 2026: Issue with Flex Agent Copilot Auto Wrap-up Notes

Twilio reported an incident affecting Twilio for 2 hours 5 minutes on 20 October 2026, from 16:53 to 18:58 UTC.

www.twilio.com All times UTC

Resolved

Official incident reported by Twilio

Started: 16:53; 20 Oct 2026 UTC
Resolved: 18:58; 20 Oct 2026 UTC
Duration: 2h 5m; 2 hours 5 minutes
Impact: Minor; as rated by Twilio
Updates: 5; posted by Twilio

Timeline

All times UTC.

Official incident from Twilio

Issue with Flex Agent Copilot Auto Wrap-up Notes

Resolved Minor impact 20 Oct 2026 16:53 UTC View on Twilio's status page

16:53 Official
Investigating
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
17:50 Official
Investigating
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
17:57 Official
Monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
18:28 Official
Monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
18:58 Official
Resolved
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.

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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.