Twilio outage on October 29, 2026: Flex Agent Copilot Note Generation Issues
Twilio reported an incident affecting Twilio for 1 hour 30 minutes on 29 October 2026, from 03:50 to 05:20 UTC.
Resolved
Official incident reported by Twilio
- Started
- 03:50
- 29 Oct 2026 UTC
- Resolved
- 05:20
- 29 Oct 2026 UTC
- Duration
- 1h 30m
- 1 hour 30 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 2
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Flex Agent Copilot Note Generation Issues
-
Official
Investigating
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
-
Official
Resolved
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.