Twilio outage on November 11, 2026: Voice Call Failures in JP1
Twilio reported an incident affecting Twilio for 3 hours 51 minutes on 11 November 2026, from 18:58 to 22:50 UTC.
Resolved
Official incident reported by Twilio
- Started
- 18:58
- 11 Nov 2026 UTC
- Resolved
- 22:50
- 11 Nov 2026 UTC
- Duration
- 3h 51m
- 3 hours 51 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 6
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Voice Call Failures in JP1
-
Official
Investigating
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.
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Official
Identified
We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.
-
Official
Identified
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.
-
Official
Identified
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 4 hours or as soon as more information becomes available.
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Official
Monitoring
Voice services in JP1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
-
Official
Resolved
The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.