Twilio outage on October 28, 2026: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom
Twilio reported an incident affecting Twilio for 3 hours 46 minutes on 28 October 2026, from 15:54 to 19:39 UTC.
Resolved
Official incident reported by Twilio
- Started
- 15:54
- 28 Oct 2026 UTC
- Resolved
- 19:39
- 28 Oct 2026 UTC
- Duration
- 3h 46m
- 3 hours 46 minutes
- Impact
- Minor
- as rated by Twilio
- Updates
- 6
- posted by Twilio
Timeline
All times UTC.
Official incident from Twilio
Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom
-
Official
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
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Official
Identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
Official
Identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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Official
Monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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Official
Monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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Official
Resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving EE in the United Kingdom are operating normally.
"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.
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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.