Twilio outage on October 22, 2026: Hosted Number Verification Calls not Reaching Customers

Twilio reported an incident affecting Twilio for 5 hours 14 minutes on 22 October 2026, from 14:56 to 20:10 UTC.

www.twilio.com All times UTC

Resolved

Official incident reported by Twilio

Started: 14:56; 22 Oct 2026 UTC
Resolved: 20:10; 22 Oct 2026 UTC
Duration: 5h 14m; 5 hours 14 minutes
Impact: Minor; as rated by Twilio
Updates: 6; posted by Twilio

Timeline

All times UTC.

Official incident from Twilio

Hosted Number Verification Calls not Reaching Customers

Resolved Minor impact 22 Oct 2026 14:56 UTC View on Twilio's status page

14:56 Official
Investigating
Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
15:01 Official
Investigating
We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.
16:01 Official
Investigating
We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.
17:48 Official
Identified
We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
19:41 Official
Monitoring
We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
20:10 Official
Resolved
We are no longer experiencing the issue affecting one-time passcode verification calls for Hosted Numbers. This incident has been resolved.

"Official" rows are quoted from Twilio's public status page, status.twilio.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test www.twilio.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Twilio status shows what our checks see right now.

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Independent measurement by HostTracker. Not affiliated with Twilio. Official updates are quoted from Twilio's public status page and remain Twilio's own words.