Perplexity outage on September 7, 2026: Issue with usage based billing

Perplexity reported an incident affecting Perplexity for 1 minute on 7 September 2026, from 22:52 to 22:52 UTC.

www.perplexity.ai All times UTC

Resolved

Official incident reported by Perplexity

Started: 22:52; 7 Sep 2026 UTC
Resolved: 22:52; 7 Sep 2026 UTC
Duration: <1m; 1 minute
Impact: Critical; as rated by Perplexity
Updates: 6; posted by Perplexity

Timeline

All times UTC.

Official incident from Perplexity

Issue with usage based billing

Resolved Critical impact 7 Sep 2026 22:52 UTC View on Perplexity's status page

Official incident from Perplexity

We have identified few connectors that are impacting users.

Resolved Major impact 7 Sep 2026 22:52 UTC View on Perplexity's status page

3 Sep 20:30 Official
Investigating Issue with usage based billing
Computer is degraded. It is reporting insufficient credits wrongfully
3 Sep 20:44 Official
Monitoring Issue with usage based billing
We implemented a fix and are currently monitoring the result.
3 Sep 21:10 Official
Resolved Issue with usage based billing
This incident has been resolved.
5 Sep 04:50 Official
Identified We have identified few connectors that are impacting users.
We are continuing to work on a fix for this incident.
5 Sep 06:52 Official
Monitoring We have identified few connectors that are impacting users.
We have mitigated the issue and are monitoring impacted connectors for recovery.
5 Sep 07:09 Official
Resolved We have identified few connectors that are impacting users.
This incident has been resolved.

"Official" rows are quoted from Perplexity's public status page, status.perplexity.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test www.perplexity.ai from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Perplexity status shows what our checks see right now.

All Perplexity incidents Live Perplexity status Every service we track

Does your product depend on Perplexity?

An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.

You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.

Start monitoring free Check another address

Independent measurement by HostTracker. Not affiliated with Perplexity. Official updates are quoted from Perplexity's public status page and remain Perplexity's own words.