Zoom outage on September 28, 2026: Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips

Zoom reported an incident affecting Zoom for 1 hour 20 minutes on 28 September 2026, from 22:15 to 23:35 UTC.

zoom.us All times UTC

Resolved

Official incident reported by Zoom

Started: 22:15; 28 Sep 2026 UTC
Resolved: 23:35; 28 Sep 2026 UTC
Duration: 1h 20m; 1 hour 20 minutes
Impact: Minor; as rated by Zoom
Updates: 3; posted by Zoom

Timeline

All times UTC.

Official incident from Zoom

Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Resolved Minor impact 28 Sep 2026 22:15 UTC View on Zoom's status page

22:15 Official
Investigating
We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
23:23 Official
Monitoring
The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
23:35 Official
Resolved
This incident has been resolved and the affected services have been restored.

"Official" rows are quoted from Zoom's public status page, www.zoomstatus.com. Very long posts are shortened.

What our checkpoints saw

HostTracker's checkpoints, which test zoom.us from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Zoom status shows what our checks see right now.

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Does your product depend on Zoom?

An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.

You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.

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Independent measurement by HostTracker. Not affiliated with Zoom. Official updates are quoted from Zoom's public status page and remain Zoom's own words.