Claude (Anthropic) outage on September 1, 2026: Delays in credit purchases
Claude reported an incident affecting Claude (Anthropic) for 1 hour 58 minutes on 1 September 2026, from 23:26 to 01:24 UTC.
Resolved
Official incident reported by Claude
- Started
- 23:26
- 1 Sep 2026 UTC
- Resolved
- 01:24
- 2 Sep 2026 UTC
- Duration
- 1h 58m
- 1 hour 58 minutes
- Impact
- Minor
- as rated by Claude
- Updates
- 2
- posted by Claude
Timeline
All times UTC.
Official incident from Claude
Delays in credit purchases
-
Official
Monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
-
Official
Resolved
This issue has been resolved.
"Official" rows are quoted from Claude's public status page, status.claude.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test claude.ai from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Claude (Anthropic) status shows what our checks see right now.
Does your product depend on Claude (Anthropic)?
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You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Claude (Anthropic). Official updates are quoted from Claude's public status page and remain Claude's own words.