Zoom outage on September 24, 2026: Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Zoom reported an incident affecting Zoom for 2 hours 23 minutes on 24 September 2026, from 11:19 to 13:42 UTC.
Resolved
Official incident reported by Zoom
- Started
- 11:19
- 24 Sep 2026 UTC
- Resolved
- 13:42
- 24 Sep 2026 UTC
- Duration
- 2h 23m
- 2 hours 23 minutes
- Impact
- Minor
- as rated by Zoom
- Updates
- 4
- posted by Zoom
Timeline
All times UTC.
Official incident from Zoom
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
-
Official
Investigating
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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Official
Identified
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.
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Official
Monitoring
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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Official
Resolved
This incident has been resolved and the affected services have been restored.
"Official" rows are quoted from Zoom's public status page, www.zoomstatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test zoom.us from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Zoom status shows what our checks see right now.
Does your product depend on Zoom?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Zoom. Official updates are quoted from Zoom's public status page and remain Zoom's own words.