Jira outage on September 24, 2026: Degraded Performance Viewing Issues and Boards
Jira reported an incident affecting Jira for 1 hour 59 minutes on 24 September 2026, from 13:54 to 15:53 UTC.
Resolved
Official incident reported by Jira
- Started
- 13:54
- 24 Sep 2026 UTC
- Resolved
- 15:53
- 24 Sep 2026 UTC
- Duration
- 1h 59m
- 1 hour 59 minutes
- Impact
- Minor
- as rated by Jira
- Updates
- 3
- posted by Jira
Timeline
All times UTC.
Official incident from Jira
Degraded Performance Viewing Issues and Boards
-
Official
Investigating
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading. Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
-
Official
Monitoring
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding. We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
-
Official
Resolved
On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.
"Official" rows are quoted from Jira's public status page, jira-software.status.atlassian.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test jira.atlassian.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Jira status shows what our checks see right now.
Does your product depend on Jira?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Jira. Official updates are quoted from Jira's public status page and remain Jira's own words.