Shopify outage on October 29, 2026: Some merchants encountering error messages within their admins
Shopify has reported an incident affecting Shopify since 08:18 UTC on 29 October 2026 (3 hours 40 minutes so far).
Open
Official incident reported by Shopify
- Started
- 08:18
- 29 Oct 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 3h 40m
- 3 hours 40 minutes so far
- Impact
- -
- as rated by Shopify
- Updates
- 7
- posted by Shopify
Timeline
All times UTC.
Official incident from Shopify
Some merchants encountering error messages within their admins
Official incident from Shopify
Some merchants encountering error messages within their admins
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Official
Investigating Some merchants encountering error messages within their admins
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
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Official
Investigating Some merchants encountering error messages within their admins
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
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Official
Investigating Some merchants encountering error messages within their admins
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
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Official
Investigating Some merchants encountering error messages within their admins
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
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Official
Identified Some merchants encountering error messages within their admins
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
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Official
Identified Some merchants encountering error messages within their admins
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
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Official
Resolved Some merchants encountering error messages within their admins
Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
"Official" rows are quoted from Shopify's public status page, www.shopifystatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test shopify.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Shopify status shows what our checks see right now.
Does your product depend on Shopify?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Shopify. Official updates are quoted from Shopify's public status page and remain Shopify's own words.