Zoom outage on November 12, 2026: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
Zoom has reported an incident affecting Zoom since 02:21 UTC on 12 November 2026 (2 hours 26 minutes so far).
Open
Official incident reported by Zoom
- Started
- 02:21
- 12 Nov 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 2h 26m
- 2 hours 26 minutes so far
- Impact
- Minor
- as rated by Zoom
- Updates
- 4
- posted by Zoom
Timeline
All times UTC.
Official incident from Zoom
Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
-
Official
Identified
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
-
Official
Identified
We are continuing to work on a fix for this issue.
-
Official
Identified
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
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Official
Monitoring
The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.
"Official" rows are quoted from Zoom's public status page, www.zoomstatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test zoom.us from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Zoom status shows what our checks see right now.
Does your product depend on Zoom?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Zoom. Official updates are quoted from Zoom's public status page and remain Zoom's own words.