Zoom outage on September 21, 2026: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
Zoom reported an incident affecting Zoom for 47 minutes on 21 September 2026, from 15:45 to 16:33 UTC.
Resolved
Official incident reported by Zoom
- Started
- 15:45
- 21 Sep 2026 UTC
- Resolved
- 16:33
- 21 Sep 2026 UTC
- Duration
- 47m
- 47 minutes
- Impact
- Minor
- as rated by Zoom
- Updates
- 3
- posted by Zoom
Timeline
All times UTC.
Official incident from Zoom
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
-
Official
Identified
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
-
Official
Monitoring
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
-
Official
Resolved
This incident has been resolved and the affected services have been restored.
"Official" rows are quoted from Zoom's public status page, www.zoomstatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test zoom.us from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Zoom status shows what our checks see right now.
Does your product depend on Zoom?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Zoom. Official updates are quoted from Zoom's public status page and remain Zoom's own words.