Shopify outage on November 12, 2026: Shopify Sidekick is unavailable
Shopify reported an incident affecting Shopify for 22 minutes on 12 November 2026, from 23:01 to 23:23 UTC.
Resolved
Official incident reported by Shopify
- Started
- 23:01
- 12 Nov 2026 UTC
- Resolved
- 23:23
- 12 Nov 2026 UTC
- Duration
- 22m
- 22 minutes
- Impact
- Minor
- as rated by Shopify
- Updates
- 2
- posted by Shopify
Timeline
All times UTC.
Official incident from Shopify
Shopify Sidekick is unavailable
-
Official
Investigating
Shopify Sidekick AI agent is currently unavailable, affecting Help Center and Admin requests. We are actively investigating the issue and will provide updates on recovery.
-
Official
Resolved
Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
"Official" rows are quoted from Shopify's public status page, www.shopifystatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test shopify.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Shopify status shows what our checks see right now.
Does your product depend on Shopify?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Shopify. Official updates are quoted from Shopify's public status page and remain Shopify's own words.