Jira outage on October 21, 2026: Jira - Project Sidebar Loading Degradation
Jira reported an incident affecting Jira for 1 hour 16 minutes on 21 October 2026, from 14:28 to 15:45 UTC.
Resolved
Official incident reported by Jira
- Started
- 14:28
- 21 Oct 2026 UTC
- Resolved
- 15:45
- 21 Oct 2026 UTC
- Duration
- 1h 16m
- 1 hour 16 minutes
- Impact
- Minor
- as rated by Jira
- Updates
- 3
- posted by Jira
Timeline
All times UTC.
Official incident from Jira
Jira - Project Sidebar Loading Degradation
-
Official
Investigating
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views. Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
-
Official
Monitoring
Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected. Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.
-
Official
Resolved
On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.
"Official" rows are quoted from Jira's public status page, jira-software.status.atlassian.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test jira.atlassian.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Jira status shows what our checks see right now.
Does your product depend on Jira?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Jira. Official updates are quoted from Jira's public status page and remain Jira's own words.