Cloudflare outage on October 23, 2026: Support Helpdesk Availability Issues
Cloudflare has reported an incident affecting Cloudflare since 03:03 UTC on 23 October 2026 (4 hours 37 minutes so far).
Open
Official incident reported by Cloudflare
- Started
- 03:03
- 23 Oct 2026 UTC
- Status
- Open
- not resolved yet
- Duration
- 4h 37m
- 4 hours 37 minutes so far
- Impact
- Minor
- as rated by Cloudflare
- Updates
- 5
- posted by Cloudflare
Timeline
All times UTC.
Official incident from Cloudflare
Support Helpdesk Availability Issues
-
Official
Investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
-
Official
Identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
-
Official
Identified
We are continuing to work on a fix for the issue.
-
Official
Identified
We are continuing to work on a fix for the issue.
-
Official
Monitoring
A fix has been implemented and we are monitoring the results.
"Official" rows are quoted from Cloudflare's public status page, www.cloudflarestatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test cloudflare.com from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Cloudflare status shows what our checks see right now.
Does your product depend on Cloudflare?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Cloudflare. Official updates are quoted from Cloudflare's public status page and remain Cloudflare's own words.