Zoom outage on October 9, 2026: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
Zoom reported an incident affecting Zoom for 12 minutes on 9 October 2026, from 14:17 to 14:29 UTC.
Resolved
Official incident reported by Zoom
- Started
- 14:17
- 9 Oct 2026 UTC
- Resolved
- 14:29
- 9 Oct 2026 UTC
- Duration
- 12m
- 12 minutes
- Impact
- -
- as rated by Zoom
- Updates
- 2
- posted by Zoom
Timeline
All times UTC.
Official incident from Zoom
Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
-
Official
Monitoring
On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
-
Official
Resolved
This incident has been resolved and the affected services have been restored.
"Official" rows are quoted from Zoom's public status page, www.zoomstatus.com. Very long posts are shortened.
What our checkpoints saw
HostTracker's checkpoints, which test zoom.us from several locations, recorded no outage of 5 minutes or longer during this incident. A provider can report a problem that affects only some features, regions or accounts, which a check of the main address does not see. The live Zoom status shows what our checks see right now.
Does your product depend on Zoom?
An outage like this one reaches your users through your product, and most teams hear about it from a customer rather than from a dashboard. HostTracker watches any endpoint you name - your own site, an API you call, a vendor you resell - from 300+ locations, confirms a failure from several of them before it says anything, and then tells you by email, SMS, voice call or your chat tool.
You get the same record you are reading here for your own services: every outage timestamped, with the checks that observed it.
Independent measurement by HostTracker. Not affiliated with Zoom. Official updates are quoted from Zoom's public status page and remain Zoom's own words.