Ping (ICMP)
Ping (ICMP) Ping is request message for protocol ICMP.

Ping is request message for ICMP (stands for Internet Control Message Protocol). This protocol is used by different network devices to check if a service or a device is available. Usually it is used for network diagnostics.

Ping monitoring allows you to keep an eye on your network infrastructure. Ping failure means broken connection to a network entity. It is handy to use Ping together with HTTP monitoring. In this case, you get additional information - for example, you know if the error is site-related, or the whole server has gone down. However, sometimes ICMP could be blocked for incoming requests, in order to prevent ddos attacks.

  • CM.Glossary.WebsiteMonitoring
  • CM.Glossary.Downtime
  • CM.Glossary.DistributedMonitoring
  • CM.Glossary.HTTP
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"Thank you so much for your service. We were suspecting problems with our hosting company but they denied any problems saying the issues must be at our end. We know we do have issues at our end but still suspected that wasn't the entire story. Your service was able to prove that they are indeed going down regularly - on average twice a week during the trial period. Thanks again for providing the information we needed to make a proper decision on this issue."
- B.
HostTracker — Sites Monitoring Service

Every site owner knows how important it is to have your resource always operative and available for visitors. Periodical site unavailability has a bad influence even at its positions in the search engines (as Google representatives have repeatedly claimed), not to mention the fact that visitors are extremely displeased by such “accidents”...

How to be always aware of how properly your site is operated in real time?

HostTracker is an online website monitoring service, having rich functionality and good feedback of the customers, who are, by the way, more than 25 thousand (including the resources of such companies as Colgate, KasperskyLab, Panasonic etc.).

The job design of this service is the following: at certain specified intervals your websites and servers will be checked for availability and serviceability (the verification is performed from around the world), and in case of any problems you will receive notifications about the problems. In addition, uptime statistics for each site is collected, but it will be discussed later.

A quick site serviceability check may be performed directly from the service main page through typing its address in the upper right window and selecting one of the verification methods:

  • Http – website pages loading check
  • Ping – the server availability check (pinging)
  • Trace – the server availability check (tracing)
  • Port – random server port check

According to the check results a detailed report will be created on a separate page.

To become the HostTracker service client and verify the uptime and serviceability of your resources on a regular basis you need to register in the system and assign the appropriate tasks. Over time detailed statistical reports and visual graphics will be created for each task, greatly facilitating data analysis, outputing them in an understandable representative form.

Site failures and problems may be reported to (at your option):

  • Email as a letter
  • telephone as an SMS or a call
  • Skype or GTalk as a message

At that it is possible to set the notifications delay, their uploading time etc. – the settings are very flexible. By the way now I really miss such functionality at Monitorus, as it sends an SMS immediately when a problem occurs, regardless of the time of day, and as you can imagine, late night may be very fun because of this).

Another useful feature of the HostTracker service is the site content monitoring. You may set a list of the page keywords, at the disappearance of which you will receive the notification. Or vice versa – set a list of words, at the appearance of which you will receive the notification. The first case, for example, is good for paid links on other sites monitoring, and the second – to prevent virus activity in the form of additional code embedding on your website. Say, it is very helpful and very convenient!

Now a few words about the HostTracker site monitoring service rates prices. There are several service plans, differing in the maximum tasks number, check frequency, etc. However, there is also a full-featured trial period of 30 days, as well as the Free tariff, within which you may monitor up to two resources with an interval of 30 minutes. That’s not much of course, but as an option to try out all the features for free, and then decide on the appropriateness of the paid tariff transition, it is just the job. Good luck!

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Home > Blog > uptime
Uptime and website monitoring

Website monitoring is a process of supervision over the performance of the site. HostTracker is a powerful tool which serves that purpose.

Website monitoring is a process of supervision over the performance of the site. Usually it is used to keep an eye on commercial sites or other pages for which high availability is very important.

Companies, which provide website monitoring services, let their clients to check a website, a server, port or other available from the Internet entity. The responses are collected and analyzed. Usually, the monitoring is performed from different locations, distributed over the whole world or the specific continent or country. Such monitoring is called distributed monitoringand helps to detect network-related issues as well as site or server-related. Also, distributed monitoring often makes possible to analyze the site performance from the places which are close to the real customers, instead of some distant locations which could have high latencies. The collected information could be found in a different form: email reports, graphs and different smart dependencies, to help the client to get a comprehensive view of the site's performance. Parameters like load time, speed and others can help to optimize the site performance. In case of critical error, monitoring services use variety of notification methods to deliver the alert to the client: SMS, voice call, instant messengers, email and others. This, together with immediate diagnostics, helps responsible persons like server administrators or developers to fix the site as soon as possible and minimize the duration of the failure.

Why is this important? For commercial sites, working time is proportional to their income. Roughly speaking, 2 hours of failure per day means that 1/12 part of the potential clients are lost. Even more - loyal customers also can find a more reliable competitor in case they can not receive their services/goods when they want. For other types of sites, like government, educational, NGO this is very important too. If people can't find the information fast, they'll find another source. Some parameters like site speed are important for search engines, others - database connectivity, for example - can greatly affect the convenience of usage of the site. Monitoring of some internal values like CPU load, memory consumption and disk space are important for administrators in order to prevent performance degradation. Another important purpose is verification of SLA (service-level agreement) of hosting provider. For technical issues, no site can be available 100% of time during long enough period. Sometimes servers are rebooted, updated or upgraded. So each hosting provider guarantee some specific value, which is called uptime, that shows how long can a site be down for technical reasons. Uptime is usually measured in percent. In this table it is shown for how long a site could be down for each uptime value:

  • 90%          876 hours
  • 95%          438 hours
  • 99%          87,5 hours
  • 99.9%       8 hours 45 minutes
  • 99.99%     52,5 minutes
  • 99.999%   5 minutes 15 seconds

If the real site performance does not correspond to SLA, it could be a reason for claim and refund request. Also, it can help the customers to select the best hosting for their needs.

Monitoring companies often provide some additional services, like vulnerability check, virus scanning, domain and certificate expiration check and many others, in order to make a useful product for their customers.

Different ways to monitor

The monitoring, based on the purpose, can be performed in several ways. Internal monitoring tools require some software to be installed into the monitored system, for example, corporate network. It helps to detect network issues, system performance and exclude or catch hardware and performance issues. External monitoring is performed from outside. It's purpose is check the availability and performance of the system by the third-party's eyes. Real user monitoring is external monitoring which simulates the real visitor of a site. Depending on complexity, such monitoring can analyze the page loading, content, sometimes - even design problems. Most advanced monitoring can offer its client to create a scenario for a visitor. This is called transaction monitoring and can perform some steps one-by-one: like load the page, navigate through menu, make a purchase. Passive monitoring is performed by a code which is integrated into the website code and sends specific information to the collector server each time the page is loaded. It helps to analyze customers actions on the site and analyze the traffic.

Monitoring services usually support different check protocols, and can monitor not only the websites, but also other entities like a file servers, mail servers, specific ports etc. Depending on task, monitoring interval can vary from several seconds to once per day.

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